We have to be more than technicians in learning theory, course building, and assessments. We have to be psychologists, artists, and friends. We have to understand how our content will be experienced by our learners, empathizing with them so we know when to add a little more reflection, we see how and when they need a little more practice, we see when we should preach more recommendations and when we should listen to their perspective and have them share with each other.  ~Will Thalheimer